POLICIES

CUSTOMER RESPONSIBILITIES

All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via email: thevxult@gmail.com. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved.

By placing an order, customers agree to abide by all policies and terms outlined on our website, and acknowledge that these policies were presented and agreed upon during the checkout process.

GENERAL SHIPPING POLICY

We understand the excitement of receiving your order, and we wanted to take a moment to provide some information about our shipping policy. Our standard shipping timeframe is 2-5 business days, and we are committed to ensuring that your order reaches you in the best possible condition.

Please keep in mind that our shipping estimate includes the time required for order processing, quality checks, and transit to your address. Rest assured, we’re doing everything in our power to get your order to you as swiftly as possible while maintaining our quality standards.

[ALL SALES ARE FINAL, NO RETURNS NO EXCHANGES UNLESS ITEM IS DEFECTIVE OR DAMAGED]

If you have any questions or concerns about your order or its shipping status, please don’t hesitate to reach out to our customer support team at thevxult@gmail.com, @thevxult. We are here to assist you in any way we can.

PREORDER PROCESS

If an item is labeled in the description as a PREORDER, all orders placed on this item must have checked our terms and conditions box before they place their PREORDER on that particular item. Customers will not be able to complete their purchase until they have selected this box, and ALL customers are responsible for reading the terms and conditions for the PREORDER before they check the box to complete their purchase. Details on shipping times will be listed vividly in detail in each customer's order confirmation, which will be sent to them via email.

After purchasing a PREORDERED item, you are now fully committed to abiding by the PREORDER duration and will have to wait for the duration of the process to have your item delivered. For updates on your PREORDER, we suggest you follow our INSTAGRAM: @thevxult, where we will post updates every few days on the progress of your PREORDER. All emails about order progress will not be answered until the bulk order for that desired product is completed and shipped to each of the customers. Thank you.

No Refunds or Chargebacks
- All pre-order sales are final. Refunds, cancellations, or chargebacks will not be accepted under any circumstances.
Shipping Timeline for Pre-Orders
- Pre-order items will take 20 business days (Monday through Friday, excluding holidays) to process and ship from the date the order is placed.

ALL SALES ARE FINAL

When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PREORDER in the description of that particular product, refunds and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase, stating that you accept the wait times and abide by our company’s PREORDER fulfillment.

Customers will be required to provide a valid signature and confirmation of delivery for all orders, which will serve as proof that the item has been delivered successfully. Any disputes or chargeback attempts will be contested with this documentation as well as the agreed-upon terms and conditions.

REFUNDS / EXCHANGES

All purchases cannot be refunded, and items will not be returned unless the item is shown to be defective or damaged within 1 week of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email team: thevxult@gmail.com.